Our Magento Support Packages

Choose a plan that fits your business needs from essential support to enterprise-level care

Essential

Reliable maintenance for small and growing Magento stores

$250 / monthly

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Server & Hosting

Server support (Excl. RFC)
Hosting assistance

Health & Monitoring

Monthly health check
Uptime monitoring
Downtime alerts (Email)
Server resource monitoring
Access log monitoring (Monthly)
Error log monitoring

Performance

- Website optimization
- Server-side optimization
- MySQL / DB optimization
- Varnish implementation (Assuming the website is built with full page cache)
- Server performance tuning
- Peak traffic readiness

Backup & Recovery

- Backup monitoring

Support & SLA

- Support channels (Email)
- Critical issue handling (Separately Charged)
- Dedicated account manager

Reporting

- Monthly report
- Performance insights
- Security reporting

Business Value

- Resource cost reduction
- E-commerce best practice guidance

Change Requests

- RFC availability (Billable)
- Emergency fixes (Billable)

Best suited for: Startups and small businesses looking for stable and secure store operations.

Advanced

Enhanced performance & proactive support for scaling businesses.

$999 / monthly

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Server & Hosting

Server support (Excl. RFC)
Hosting assistance

Health & Monitoring

Monthly health check
Uptime monitoring (Advanced)
Downtime alerts (Email)
Server resource monitoring
Access log monitoring (Weekly)
Error log monitoring (Weekly)

Performance

Website optimization (Advanced)
Server-side optimization
MySQL / DB optimization
Varnish implementation (Assuming the website is built with full page cache)
Server performance tuning (Advanced)
Peak traffic readiness (Limited)

Security

Magento security patches
Server hardening

Backup & Recovery

Backup monitoring
Disaster recovery support

Support & SLA

Support channels (Email + Ticket)

Reporting

Monthly report
Performance insights
Security reporting

Business Value

Third-party extension review
Resource cost reduction
E-commerce best practice guidance

Change Requests

RFC availability (Discounted)
Emergency fixes (Discounted)

Best suited for: Growing Magento stores with increasing traffic and regular updates.

Enterprise

Complete Magento care for high-traffic & mission-critical stores.

$2,499 / monthly

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Server & Hosting

Server support (Excl. RFC)
Hosting assistance (Dedicated)
Dedicated hosting support

Health & Monitoring

Monthly health check (Advanced + Report)
Uptime monitoring (Real-time)
Downtime alerts (Email + SMS )
Server resource monitoring (Advanced)
Access log monitoring (Continuous)
Error log monitoring (Continuous)

Performance

Website optimization (Enterprise-grade)
Server-side optimization
MySQL / DB optimization (Advanced)
Varnish implementation (Dedicated servers)
Server performance tuning (Expert-level)
Peak traffic readiness (High-traffic ready)

Security

Magento security patches
Server hardening (Advanced)
Security audit & SLA
Vulnerability scanning
PCI compliance guidance

Backup & Recovery

Backup monitoring
Disaster recovery support (Priority)

Support & SLA

Support channels (Email + Ticket )
24/7 priority support
Critical issue handling (Immediate) Excluding 3rd party*
Dedicated account manager

Reporting

Monthly report
Performance insights (Advanced)
Security reporting

Business Value

Resource cost reduction
Seasonal sale readiness
Third-party extension review (Advanced)
E-commerce best practice guidance

Change Requests

RFC availability (Discounted)
Emergency fixes (Included ) Limited fixes*

Best suited for: Large enterprises and organizations requiring high availability, advanced security, and dedicated support.

Magento Experts

Custom Magento Support & Maintenance Package

Tailored Magento Support — Built Around Your Business Needs

Every Magento store is unique. Our Custom Support & Maintenance Package
gives you complete flexibility to build a support plan that aligns perfectly with your store’s traffic, complexity, integrations, and growth goals.

Whether you run a high-traffic B2C store, a feature-rich B2B platform, or a multi-store Magento setup, we customize the scope, hours, and services—so you only pay for what you actually need.

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