The usual Contact Us form enhanced with Department field. Customers can choose the relevant department from the drop-down provided on the Contact Us form. This ensures that the query will be replied accordingly.
The support team also get relief from directing customer queries to different departments. Which in turn reduces the time taken to reply to the customer. The inquiries are categorized automatically by the Email Id specified. Just mention the particular department Email Id from Admin and redirect the customer emails to the specific department.