As the name indicates, Ask a Question Module allows your visitors to ask any question to the administrator of the store. The administrator will then reply to the asked question accordingly.
It is the powerful module to satisfy your customer by responding to their query. Many customers do not buy the product till their all queries are solved, which reduces the business, thus this module helps to resolve this problem. This extension allows your client to share their views and reviews about your company, products, services. The asked question is analyzed and answered by Admin.
It is a knowledge base section where customers can raise any information about any products, company, brand etc.